Strategy

Co-Scoping Workshops

CX Process Development

Rapid Strategy & Pitch Development

Solution Development Prioritization Workshops

Operational Root Cause Analysis  & Journey Map Workshops

Research

Qualitative Interviews – Analysis & Synthesis

Collaborative Insights Workshops

Existing Research Aggregation, Analysis, & Synthesis

Design

Illustrated Visions

Customer Storytelling

Voice of the Customer Data Storytelling

Customer Journey Maps

Training Materials Design

Advising

CX Team Coaching

Facilitation

Custom Workshops

SME “Drop-In” Contributor